Thank you for shopping with us! Below, you will find all the information you need about our shipping and payment operations. If you have any further questions, please don’t hesitate to contact us at [email/contact form link].
Supported Shipping Zones
- Local Shipping: We ship anywhere within United Sates. Orders typically arrive within 2-5 business days after processing.
Shipping Costs
- Shipping costs are calculated at checkout based on the weight of your order and your shipping location.
Order Processing and Delivery Times
- Orders are processed within 1-3 business days of payment confirmation.
- You will receive a tracking number via email once your order has been shipped.
- Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather or carrier issues.
Damages, Lost Packages, and Returns
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will provide a replacement or refund as appropriate.
- In the rare case of a lost package, please contact us, and we will work with the carrier to resolve the issue.
- For information on returns and exchanges, please refer to our [Return Policy page].
Accepted Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay)
Payment Requirements and Instructions
- All payments must be made in USD.
- Payment is required in full at the time of checkout.
- For credit card payments, ensure your billing information matches the information on file with your card issuer to avoid delays in processing.
FAQs about Payments
- Is my payment information secure? Yes, we use secure encryption technology to protect your payment information.
- Can I pay with multiple methods? At this time, we do not support split payments. Please use one payment method per order.
- What should I do if my payment is declined? Double-check your card details and billing information. If the issue persists, contact your bank or try an alternative payment method.
Contact Us
If you have any questions or concerns about shipping or payment, please reach out to our customer support team at 916-484-4424. We are here to help!
Thank you for choosing Alpha Fired Arts! We look forward to serving you.
